Claims & Credit Policy

Arizona Flower Market strives to supply the best products possible but acknowledges that flowers are perishable which may result in unforeseen quality issues. Our team diligently inspects each product prior to a delivery or pickup. However, we acknowledge our staff is only human and appreciate your understanding if an issue is overlooked.

The following policy is in place to facilitate our customers filing a claim. We review each claim in a timely manner and offer either a replacement product or credit on the damaged product. The information provided to us allows us to work closely with our growers by alerting them to quality issues and/or disease problems. Our growers expect a full report, which is reasonable, and we, therefore, request that our clients participate in accommodating them.

The simple procedure is outlined below. Thank you in advance for your adherence to our Claims & Credit Policy.

1. Customers must inspect the product upon arrival at their facility.
2. Any quality issues, damage, shortages, and/or incorrect product must be reported to your Arizona Flower Market sales representative within 24 hours of receiving the product.
3. Arizona Flower Market requests the following photographs to accompany the claim. Pictures must be in focus and demonstrate the problem and its scope. The images must include the following:
   • At least three (3) close-up images that clearly show the problem. If there are multiple boxes, then there should be three images for each box.
   • Provide at least one (1) image that shows the entirety of the problem such as picture(s) of all the affected bunches in a group shot. If there are multiple boxes, then panoramic shots of each box’s contents will be necessary.
   • Photograph(s) of the respective box labels.
   • Any other evidence or information that would support the claim.
4. A written credit request must accompany the claim, which should include the following information:
   • Date received
   • Invoice number
   • Product for which you are requesting credit
   • Number of units claimed
   • Reason for claim
   • Total dollar amount of the claim
   • Name of your sales associate
5. Upon validation of the customer’s claim, a credit memo will be issued and sent to the customer via email.
6. Arizona Flower Market is not responsible for problems occurring during the shipping from our location to your facility, which include, but are not limited to, delayed shipments, inclement weather, loss of product by carrier, and issues arising from acts of God.